Reference

Open rajoshree Privacy Policy

We explain what data we collect, why we need it, and how long we keep it when you open an account, contact support, or move money through UPI…

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rajoshree Open rajoshree Privacy Policy
CONTACT ROUTES

Switch to privacy contact paths

If you have a privacy question, send it from your account help panel, email [email protected], or use the chat path inside the lobby.

Account help panel Use the privacy form inside your account to ask for access, correction, or deletion. Add the email or mobile number linked to your profile so we can match the request without asking for extra details.
Email us Write to [email protected] for policy questions, data requests, or a record of the last change on your account. We reply in the same thread so you can track each step.
In-account chat If chat is available on your session, send the request there and keep the message clear. We use chat for quick checks, then move sensitive matters back to email or the account form.
DATA CONTROL

Browse data, cookies, and security

We handle privacy requests through a small set of controls: limited access, purpose-based storage, and logs that show who changed what.

Data we collect

We collect the details you enter, device and browser data, support messages, and transaction records tied to your account. That lets us verify activity, handle requests, and keep an audit trail for lawful processing.

Cookie use

Cookies help us keep your session active, remember privacy choices, and stop repeated errors. We do not use them to read files on your device, and you can clear them through your browser settings.

Account security

We limit who can see personal data, use role-based access, and log sensitive changes. If you notice a strange sign-in or an unwanted edit, contact us at once so we can lock the account and check the trail.

Payment records

We keep UPI, Paytm, PhonePe, and Google Pay references only as long as needed for reconciliation, fraud checks, and legal duties. The record shows the transaction path, not your entire payment history.

Retention window

Different data types stay for different periods. Support logs may close sooner, while account and transaction records can stay longer when law, dispute handling, or accounting rules require it.

Your change requests

You can ask for a copy, correction, or deletion where the law allows it. Send the request from your registered contact details and tell us exactly what you want changed so we can verify it quickly.

Open common privacy questions

These questions explain how the policy works when you open an account, send support mail, or move money through Indian payment rails. If your region has a different rule, the local rule applies, and access is available where local law permits. We keep the answers plain so you can see what we collect, when we share it, and how you can ask for a copy or change.

We collect the details you enter, device data needed to keep the session stable, and support messages tied to your profile. If you add payment details, we keep only the records needed for processing, audit, and legal duties.

Transaction records help us match deposits and withdrawals, resolve errors, stop fraud, and answer disputes. We keep the minimum record needed for those tasks, then archive or delete it under our retention schedule.

No. Cookies support login state, language choices, and site behaviour across the session. Personal messages stay in the support systems, not inside the browser cookie itself or any saved form field.

Only staff and vendors who need it for account checks, support, processing, or legal duties can access it. We keep access limited and expect every recipient to use the data only for the task assigned.

Send the request from your registered email or the account form, say what needs to change, and include enough detail for verification. We will answer through the same channel once we check the record.

The local rule applies. If a country, state, or other region has a stricter rule, we follow that rule for data use, sharing, or access, and we only offer the service where local law permits.

Use the account help panel, email [email protected], or message us in chat if that path is open on your account. Include the email or mobile number linked to the profile so we can find the right record.

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